Customer reviews and feedback are gold for any business that wants to excel. They give us an insight into how the service is being pursued. 

Especially, in the case of Managed Chat Services. There are different things that we might not be able to catch but a customer or visitor might catch.

There is no better judge of performance than the user or the person who is taking benefits of it.

People use different formats to take reviews. There are calls, emails, forms, etc. All of them have been used and have shown their efficiency.

It is especially useful in the case when we want upfront feedback from online customers. 

The Customer Satisfaction Score is calculated based on the rating that is given by visitors/customers. 

The questionnaire is supposed to be prepared with a lot of care. The right kind of questions needs to be asked by the people. 

The questions that can help in improving the services provided by the agents are services are essential.