Quadrant Knowledge Solutions defines a Voice of the Customer (VoC) platform as a comprehensive and integrated solution for gathering customer feedback from various sources in a multichannel environment. This platform provides customer insights for analysis and operationalizes these insights to enhance the customer experience. When executed effectively, VoC tools create a robust framework for improving customer experiences through in-depth analysis of customer feedback.

Advancements in AI and ML capabilities enable the platform to offer contextual and hyper-personalized engagements for better data analysis and collecting VoC feedback across diverse channels beyond traditional surveys. Modern VoC platforms now include speech analytics powered by AI technology, which provides valuable CX insights and enables intelligent actions based on recorded customer calls.

Download the sample report of Market Share: Voice of the Customer (VoC)

This study aims to address the following key questions:

  • What is the current level of competition in the Voice of the Customer (VoC) market?
  • What is the market share held by major vendors in this market?
  • What are the main competitive dynamics in global and regional VoC markets?
  • Who are the leading vendors in global and regional markets?
  • Are there vendors specializing in specific industries?
  • How do different vendors compare in terms of offering cloud-based versus on-premises solutions?
  • What competitive factors impact the market positioning of various vendors?
  • What are the strengths and challenges of vendors operating in this market?
  • How do different vendors position themselves competitively across customer segments, ranging from small and medium-sized businesses (SMBs) to large enterprises?

Vendors covered in this study:

Alida, Cisco Webex XM, Concentrix, CustomerGuage, CX Index, Forsta, Eloquant, InMoment, Medallia, Momentive, NICE, Pisano, Qualtrics, QuestionPro, SandSIV, SMG, SurveySparrow, Tivian, Upland Software, and Verint.

About Us: Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner.

Website: https://quadrant-solutions.com/

Phone: (+1) 978-605-1066

Contact: [email protected]